Diverse women entrepreneurs in India connected by a digital network, symbolizing economic growth and empowerment through e-commerce.

Empowering Women Entrepreneurs: How E-Commerce Can Drive Growth in India

"Discover how Indian women entrepreneurs are leveraging e-commerce to overcome traditional barriers and achieve business success. Learn about the UTAUT model and its implications for technology adoption among SMEs."


In today's rapidly evolving business landscape, Information and Communication Technology (ICT) plays a pivotal role in enhancing competitiveness and driving profitability. E-commerce, a key ICT application, has emerged as a game-changer, offering businesses of all sizes unprecedented opportunities for growth and expansion. India, with its burgeoning internet user base, has witnessed a surge in e-commerce adoption, particularly among small and medium enterprises (SMEs).

However, despite the immense potential of e-commerce, women entrepreneurs in India continue to face unique challenges that hinder their full participation in the digital economy. Issues such as limited access to infrastructure, societal discouragement, and financial constraints often create significant obstacles to technology adoption. Addressing these barriers is crucial for fostering inclusive growth and empowering women to achieve their entrepreneurial aspirations.

This article delves into the dynamics of e-commerce adoption among women entrepreneurs in India, with a specific focus on the factors that influence their behavioral intentions and usage patterns. By examining the application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model, we aim to provide valuable insights into the key determinants of technology acceptance and offer practical recommendations for promoting e-commerce adoption among women-owned SMEs.

Understanding the UTAUT Model and E-Commerce Adoption

Diverse women entrepreneurs in India connected by a digital network, symbolizing economic growth and empowerment through e-commerce.

The Unified Theory of Acceptance and Use of Technology (UTAUT) model is a widely recognized framework for understanding the factors that influence technology adoption. Developed by Venkatesh et al. (2003), the UTAUT model integrates eight prominent models of technology acceptance to provide a comprehensive understanding of user behavior. The model identifies four core determinants of intention and usage:

These constructs are further moderated by factors such as gender, age, experience, and voluntariness, which can influence the strength of the relationships between the core determinants and behavioral intention. This robust framework provides a valuable lens for examining the specific factors that drive e-commerce adoption among women entrepreneurs in India.
  • Performance Expectancy: The degree to which an individual believes that using the system will help them attain job performance.
  • Effort Expectancy: The degree of ease associated with the use of the system.
  • Social Influence: The degree to which an individual perceives that important others believe they should use the new system.
  • Facilitating Conditions: Refers to consumers' perceptions of the resources and support available to perform a behavior.
A recent study applied the UTAUT model to investigate e-commerce adoption among 144 women entrepreneurs in two districts of West Bengal, India. The results revealed that performance expectancy, effort expectancy, and social influence significantly affect the behavioral intention of these women to use e-commerce. Furthermore, experience and voluntariness were found to moderate the relationships between effort expectancy, facilitating conditions, and social influence. These findings underscore the importance of addressing both individual perceptions and contextual factors in promoting technology adoption.

The Road Ahead: Empowering Women Through E-Commerce

The findings of this research highlight the significant potential of e-commerce to empower women entrepreneurs in India. By addressing the factors that influence technology adoption, such as performance expectancy, effort expectancy, and social influence, policymakers and organizations can create a more supportive ecosystem for women-owned SMEs. Widespread awareness campaigns, training programs, and access to resources are crucial for enabling women to leverage the benefits of e-commerce and achieve sustainable business growth. As women entrepreneurs increasingly embrace the digital economy, they will not only transform their own businesses but also contribute to the overall economic development of India.

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