A patient showing the doctor the online health results from google

Decoding Dr. Google: How Online Health Searches Impact Your Emergency Room Visit

"A deep dive into how and why patients search for medical information online before, during, and after emergency department visits."


In today's digital age, it's no secret that many of us turn to the internet for answers to our health questions. Dr. Google, as it's often jokingly referred to, has become an increasingly popular source of medical information, especially when faced with a health scare. But what happens when this online research leads you to the emergency room?

A recent study delved into the behavior of adult patients in emergency departments (EDs), examining how many individuals search online for health information related to their conditions before seeking professional medical help. The findings shed light on the prevalence of this behavior, its impact on the doctor-patient relationship, and the characteristics of those who are most likely to engage in online health searches.

This article aims to break down the key findings of this research, exploring the reasons behind this growing trend, the potential benefits and drawbacks of online health searches, and what healthcare providers can do to navigate this new landscape effectively.

The Rise of the Online Health Searcher: Who Are They?

A patient showing the doctor the online health results from google

The study revealed that a significant portion of ED patients are turning to the internet for health-related information. Specifically, it found that nearly half of the adult patients surveyed regularly searched the internet for health information, and over a third had searched regarding their current problem before even presenting to the emergency department.

Several factors appear to influence this behavior, with age and e-health literacy playing significant roles. The research indicated that younger individuals and those with greater e-health literacy – meaning those who are more skilled at finding, evaluating, and applying online health information – were more likely to search for information related to their current problem before heading to the ED.

  • Age: Younger adults are more inclined to seek out health information online before visiting the ED.
  • E-Health Literacy: Individuals with strong e-health literacy skills are more likely to research their symptoms and potential conditions online.
  • Access to Information: The ease and convenience of accessing health information through smartphones and other mobile devices contribute to the popularity of online searches.
It's important to note that this behavior is not limited to a specific demographic. The study found that individuals from various backgrounds and with differing levels of education are engaging in online health searches, highlighting the widespread nature of this phenomenon.

Embracing the Digital Dialogue: Moving Forward in Healthcare

The study underscores the need for healthcare providers to acknowledge and adapt to the growing trend of online health searches among patients. By understanding the reasons behind this behavior, its potential impact on the doctor-patient relationship, and the characteristics of those who are most likely to engage in it, healthcare providers can better navigate this new landscape and provide more effective, patient-centered care. Openly discussing online findings, guiding patients to reliable sources, and addressing any anxieties or misconceptions that may arise are key steps in fostering a collaborative and trustworthy relationship in the digital age.

About this Article -

This article was crafted using a human-AI hybrid and collaborative approach. AI assisted our team with initial drafting, research insights, identifying key questions, and image generation. Our human editors guided topic selection, defined the angle, structured the content, ensured factual accuracy and relevance, refined the tone, and conducted thorough editing to deliver helpful, high-quality information.See our About page for more information.

This article is based on research published under:

DOI-LINK: 10.5694/mja17.00889, Alternate LINK

Title: Dr Google In The Ed: Searching For Online Health Information By Adult Emergency Department Patients

Subject: General Medicine

Journal: Medical Journal of Australia

Publisher: AMPCo

Authors: Anthony M Cocco, Rachel Zordan, David Mcd Taylor, Tracey J Weiland, Stuart J Dilley, Joyce Kant, Mahesha Dombagolla, Andreas Hendarto, Fiona Lai, Jennie Hutton

Published: 2018-08-20

Everything You Need To Know

1

How common is it for patients to search for health information online before going to the emergency department?

A significant portion of emergency department patients engage in online health searches. Research indicates that nearly half of adult patients surveyed regularly search the internet for health information. Over a third had specifically searched for information related to their current problem before even going to the emergency department. This highlights the widespread nature of using "Dr. Google" prior to seeking professional medical help.

2

What factors make someone more likely to search for health information online before visiting the emergency room?

Age and e-health literacy significantly influence the likelihood of searching for health information online before an emergency department visit. Younger adults are more inclined to seek online information. Additionally, individuals with greater e-health literacy – those skilled at finding, evaluating, and applying online health information – are also more likely to research their symptoms and potential conditions online before heading to the emergency department. Access to information via smartphones also plays a role.

3

How does online health research impact the doctor-patient relationship in the emergency department?

Online health searches can both positively and negatively impact the doctor-patient relationship. Openly discussing online findings allows healthcare providers to guide patients to reliable sources and address any anxieties or misconceptions. This fosters a collaborative and trustworthy relationship. However, if online information is inaccurate or misinterpreted, it can lead to mistrust or conflict between the patient and the healthcare provider. It's essential for healthcare providers to acknowledge this trend and adapt their communication styles to effectively address patient concerns arising from online research.

4

What is 'e-health literacy,' and why is it important in the context of online health searches?

E-health literacy refers to the ability to find, evaluate, and apply online health information. It is important because it determines the effectiveness and safety of using "Dr. Google". Individuals with high e-health literacy can discern credible sources from misinformation, understand complex medical concepts, and make informed decisions about their health. Those with low e-health literacy may be more vulnerable to believing inaccurate information, leading to potential harm or delayed appropriate medical care. Improving e-health literacy is crucial for maximizing the benefits and minimizing the risks associated with online health searches.

5

Given the rise of 'Dr. Google,' what steps should healthcare providers take to improve patient care and communication in the digital age?

Healthcare providers should acknowledge and adapt to the growing trend of online health searches among patients. They should openly discuss online findings with patients, guiding them to reliable sources and addressing any anxieties or misconceptions that may arise. This includes fostering a collaborative environment where patients feel comfortable sharing what they've learned online. Healthcare providers should also focus on improving patient's e-health literacy by recommending reputable websites and resources. Proactive communication and a patient-centered approach are key to navigating this new landscape effectively and fostering trust in the digital age. Addressing misinformation is crucial for effective care.

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