Military service member connecting with family through digital networks.

Bridging the Distance: How to Support Military Families Through Communication

"Balancing Connection and Well-being During Deployment"


Deployment creates a unique dynamic for military personnel and their families, where maintaining connections is vital, yet complex. The mental health of deployed service members is significantly influenced by their contact with family and friends back home. Regular communication can boost morale and provide essential support.

However, this connection is a double-edged sword. While family support can buffer against mental health challenges, a lack of it can increase the risk of developing mental health problems, which in turn negatively impacts occupational performance. The availability and nature of communication can directly affect a service member's ability to cope and function effectively.

This article examines the intricate relationship between communication and well-being during deployment, drawing from research on the impact of family contact on mental health and occupational effectiveness. It provides actionable insights for military families and support networks, emphasizing the importance of accessible, affordable, and balanced communication strategies.

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Communication and Family Well-Being

Communication is a central way military families maintain connection during separation, but deployment can also create emotional and practical strain. The effects may differ across families depending on separation length, family responsibilities, available support, and opportunities to communicate. Because circumstances vary, broad statistics should not be treated as a complete picture of every military family’s experience.

Existing Support Approaches

Established support approaches address parenting, relationship concerns, stress management, deployment adjustment, and grief or loss. The Department of Defense emphasizes ongoing outreach, communication, activities, and events throughout all phases of deployment to support prevention and early identification of challenges. Department of Defense guidance and deployment-support materials also frame deployment as a cycle that begins before departure, while one listed support program reports that eligible individuals can receive up to 12 sessions per issue per family member at no cost. These approaches may not fully resolve the wider and more complex parenting challenges associated with military lifestyle stressors.

An Evolving Understanding

Understanding of military-family communication has developed alongside recognition that deployment affects more than the service member alone. Earlier and continuing work has increasingly treated communication, parenting, relationships, and reintegration as connected parts of family well-being. The historical record is complex, so specific milestones cannot be established from the sources provided here.

Access is Key: Making Communication Accessible and Affordable

Military service member connecting with family through digital networks.

Service members and their families often have high expectations regarding the availability and reliability of communication channels. The reality, however, can be quite different, leading to frustration and distress when expectations are not met. This mismatch between expectation and reality is a key stressor for both service members and their families.

Several factors contribute to this challenge, including the limited availability of communication devices, high costs, and security concerns (COMSEC) that can restrict access. For example, while newer technologies like videoconferencing offer benefits, not all families have equal access, particularly those of reservists who may live far from military facilities.

  • Subsidize Communication: Provide affordable or free access to various communication media for service members.
  • Manage Expectations: Educate service members and families about realistic communication possibilities during deployment.
  • Provide Information: Keep families informed about troop locations and relevant news to reduce stress and unnecessary inquiries.
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Current Research Priorities

Current research continues to examine how military families manage communication, changing responsibilities, parenting demands, and emotional strain across deployment. Reviews also consider interventions designed to support military families with children. The available source material does not provide enough detail to summarize specific new findings or quantitative results.

Limits of Communication Alone

Communication can support family well-being, but deployment also involves changing roles and leadership, physical separation, limited communication, and stress during deployment and reintegration. RAND reported that spouses who were satisfied with the quantity of communication during deployment had better family relationships when the service member returned, suggesting that communication quality or sufficiency matters. However, families with a deployment reported more child difficulties, specifically emotional, conduct, and peer problems, than families without a deployment; this difference applied to children younger than 11, not teenagers. These findings indicate that communication is important but may not eliminate broader deployment-related challenges.

Choosing Communication Methods

Families can compare communication methods according to their availability, reliability, and fit with the deployment situation. The HPRC advises families to weigh the pros and cons of different types of communication and develop a plan for staying connected during long separations. Official support resources also describe command communications and the Military Family Readiness System, a network offering assistance across the deployment cycle, including mobilization and reintegration. The best approach therefore depends on both the family’s communication needs and the resources available to them.

Addressing these access issues is crucial. By prioritizing communication access and managing expectations, the military can significantly improve the well-being of service members and their families, fostering resilience and strengthening the support system during deployment.

Finding the Right Balance: Navigating the Complexities of Communication

While increased communication access is generally positive, research suggests that it's essential to find a balance. Easy access can amplify stress when problems arise at home, highlighting a service member's limited ability to resolve those issues from afar. Conversely, withholding information can also create tension and frustration.

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A Whole-Family Perspective

Supporting military families through communication requires attention to relationships, parenting, changing responsibilities, and the emotional effects of separation. Communication should be considered one part of a broader support system rather than a complete solution by itself. The available evidence supports approaches that recognize differences among families and provide help throughout the deployment cycle.

Building More Responsive Support

Future efforts may focus on making communication plans and family-support services more responsive to changing deployment conditions. Research could continue examining how communication frequency, quality, and timing relate to family and child outcomes. The sources provided do not establish specific future technologies, programs, or projections.

Beyond the Conversation

Military families may face emotional stress, logistical hurdles, and financial concerns during deployments, making communication only one part of the support challenge. Sources also describe deployment as affecting family dynamics, parenting, mental health, tradition, and resilience. These overlapping pressures support the need for careful planning and strong support systems rather than relying on informal communication alone.

Changing Roles and Relationships

Deployment can shift roles and responsibilities within a family and create emotional consequences for family members of the deployed service member. RAND’s Deployment Life Study found that couples, on average, became significantly less satisfied with their marriages across the deployment cycle and reported less psychological and physical aggression than before deployment. Research and reviews have therefore tested interventions for military families with children, while military community support and services may be especially valuable during deployments, separations, and relocations.

The key lies in open, honest communication about expectations, limitations, and the potential impact of sharing certain information. Service members need to feel supported in making informed decisions about what to share and when, without feeling pressured to overshare or protect their families from difficult realities.

Future research should focus on identifying the optimal level and type of communication, considering factors like family status, deployment context, and individual needs. By understanding these nuances, the military can develop targeted interventions and resources that promote healthy communication patterns and support the well-being of both service members and their families, ultimately enhancing their resilience throughout the deployment cycle.

The deployment study at a glance

PopulationDeployed service members and their families[1]
SettingDeployment[1]
Main outcomeMental health, morale, and occupational effectiveness[1]
Times cited60[1]

How later work frames communication during deployment

A later study of civilian spouses notes that remote deployment locations and service-member rank can constrain access to or quality of real-time communication. This adds a practical access constraint to the earlier paper’s focus on affordability and availability.[1] [2]

That later work proposes that moderate communication may be associated with better well-being than either very frequent or very infrequent contact. This is presented as an expectation, not as a result established by the 2010 source.[2]

The same paper cautions that more frequent contact does not necessarily correspond to better well-being, while noting that contact may help coping or reduce stress. Its framing makes the relationship conditional rather than uniformly positive.[2]

What remains unresolved about deployment communication

  • Which communication media are most beneficial, and does that vary with deployment context or family status?[1]

About this Article -

Written with AI assistance from published research, and reviewed by the Mystum team. See our About page for more information.

This article is based on research published under:

DOI-LINK: 10.7205/milmed-d-09-00278, Alternate LINK

Title: How Communication With Families Can Both Help And Hinder Service Members' Mental Health And Occupational Effectiveness On Deployment

Subject: Public Health, Environmental and Occupational Health

Journal: Military Medicine

Publisher: Oxford University Press (OUP)

Authors: Talya Greene, Joshua Buckman, Christopher Dandeker, Neil Greenberg

Published: 2010-10-01

Everything You Need To Know

1

How does communication with family affect a service member's mental health during deployment?

During military deployments, frequent communication between service members and their families significantly impacts the service member's mental health. Consistent contact can improve morale and provide crucial emotional support, acting as a buffer against the stresses of deployment.

2

Can increased communication access during deployment ever be detrimental, and if so, why?

Yes, excessive communication can amplify stress for deployed service members, especially when family issues arise that they cannot resolve from a distance. The inability to address problems at home can lead to increased anxiety and feelings of helplessness, negatively affecting their well-being and occupational effectiveness. Similarly, withholding information can breed distrust and anxiety.

3

What are some of the main challenges military families face regarding communication access during deployment?

Several factors limit communication access, including the availability of communication devices, the expense associated with maintaining contact, and security concerns related to communication security (COMSEC). These restrictions can lead to frustration and distress when service members and their families cannot connect as frequently as they would like. Reservists, who may live far from military facilities, may face even greater challenges in accessing communication resources.

4

What specific actions can the military take to improve communication access for service members and their families?

The military can enhance communication access through several strategies. Subsidizing communication costs by providing affordable or free access to communication media can alleviate financial burdens. Managing expectations by educating service members and families about realistic communication possibilities during deployment is crucial. Providing regular updates on troop locations and relevant news can reduce stress related to uncertainty.

5

What happens when the expected level of communication isn't met during deployment?

When expectations regarding communication access during deployment are unmet, it can lead to increased stress and frustration for both service members and their families. This mismatch can negatively impact the service member's mental health and occupational effectiveness, as well as strain family relationships. Addressing these unmet expectations is crucial for fostering resilience and strengthening support systems during deployment.

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