Cracked binary symbol with diverse figures emerging, symbolizing workplace inclusivity.

Beyond the Binary: How Deadly Workplace Assumptions Stifle LGBTQ+ Inclusion

"Unpacking heteronormative structures in South African organizations and how they perpetuate inequality."


In today's increasingly diverse world, many organizations are striving to create inclusive workplaces. However, despite well-intentioned efforts, subtle yet pervasive biases can undermine these initiatives. One such bias is heteronormativity – the assumption that everyone is heterosexual and that gender exists solely within a binary (male or female). This article delves into how these assumptions manifest in corporate gender empowerment programs, particularly within the South African context, and how they can inadvertently exclude and marginalize LGBTQ+ individuals.

Democratic South Africa's Constitution Act No 108 of 1996 is internationally acclaimed for being the first in the world to explicitly outlaw discrimination on grounds of sexual orientation. Following the passage of the Civil Union Act No 17 of 2006, post-apartheid South Africa also became the fifth country in the world and the first on the African continent to legally recognise same-sex marriage. The Chapter 9 institutions, including the Gender Equality Commission and the Commission for Human Rights, have also been enacted to safeguard the constitutionally guaranteed human rights and to promote gender equality and justice. In the labour market, the newly elected democratic government promulgated the Employment Equity Act No 55 of 1998 and the Promotion of Equality and Prevention of Unfair Discrimination Act No 4 of 2000 (known as the PEPUDA or Equality Act) to prohibit unfair discrimination on grounds of gender, sex and sexual orientation amongst other dimensions.

Based on a research article examining gender empowerment discourses in South African corporations, this analysis reveals how deeply ingrained heteronormative assumptions can limit the scope and effectiveness of diversity efforts. By understanding these hidden biases, organizations can take concrete steps to create truly inclusive environments where all employees feel valued and respected.

The Deadly Elasticity of Assumptions: How Heteronormativity Works

Cracked binary symbol with diverse figures emerging, symbolizing workplace inclusivity.

The research highlights a critical issue: gender, sex and sexuality are conflated and persistently assumed to fit meticulously into the confines of the socio-political ideology that all things normal and natural are either male or female and straight. These restrictive heteronormative assumptions, as Rich (1980) argued, are deadly and elastic. They relentlessly stretch in time and space through discourse, weaving into the fiber of social and organisational systems, structures, policies and practices. Their elastic design enables these heteronormative assumptions to interpenetrate communities, culture and traditions, economic systems, “work” organizations and social relations where they function overtly and covertly to shut down the possibilities of human existence outside the axiomatic heterosexual gender binary. In doing so, these assumptions perform a political function of safeguarding the privileged positionality of cisgendered, straight people while perpetuating the reproduction of an agonizing post-colonial amnesia.

Post-colonial amnesia can be seen in the omnipresent non-recognition of queer identity as a legitimate axis of human difference. It manifests through a constant (re)construction of queer identity as a “foreign" western import, a lifestyle choice, biologically unnatural, religiously demonic, culturally un-African, and a medical or psychopathological phenomenon. These constructions produce a social reality in which queer existence triggers anxiety, discomfort, anger and violence and give impetus to eugenic convictions that queer bodies deserve prevention, cure and or extermination . Young posits that these oppressive discourses are not always imposed by cruel autocrats, but by a well-intentioned liberal society and organizations that may be acclaimed as diversity competent, through the ongoing formation of system-wide constraints, unquestioned norms, habits, symbols and daily language that restrains and diminishes the potential of (queer) others to be fully human.
  • Limited Gender Definitions: Gender is narrowly defined within the male-female binary, overlooking the diversity of gender identities.
  • Heteronormative Focus: Empowerment strategies primarily focus on heterosexual women, reinforcing heteropatriarchy in organizational culture.
  • Invisibility of Alternative Genders: The possibility of genders outside the binary is often ignored or actively suppressed.
Transformation managers, who are change agents, fell short of acknowledging, challenging and changing these entrenched ideologies of patriotic heterosexuality.The implications of these findings are significant. By failing to recognize and address heteronormative assumptions, organizations may inadvertently perpetuate violence against queer bodies and subjectivities. This violence can take various forms, from microaggressions and discrimination to systemic exclusion and erasure.

Moving Forward: Creating Truly Inclusive Workplaces

To create truly inclusive workplaces, organizations must move beyond superficial diversity initiatives and actively challenge heteronormative assumptions. This requires a multi-pronged approach, including: Broadening gender definitions, implementing inclusive policies, providing education and training, amplifying LGBTQ+ voices. By taking these steps, organizations can foster environments where all employees feel safe, valued, and empowered to bring their whole selves to work.

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