Interconnected pathways symbolize wraparound mental health services, supporting an individual in a thriving community.

24/7 Mental Health Support: How Wraparound Services Transform Lives

"Discover how Chesapeake Connections provides comprehensive, community-based care for individuals with serious mental illnesses, reducing hospitalizations and fostering independence."


The shift away from long-term psychiatric hospitalization has presented significant challenges, particularly for those with severe mental illnesses. Finding effective alternatives that provide comprehensive support is crucial for ensuring these individuals can thrive in the community.

In Baltimore, Chesapeake Connections has emerged as a leader in transforming mental health care. Their innovative approach focuses on providing individuals with serious mental illnesses the comprehensive support they need to remain in the community, significantly reducing the need for psychiatric hospitalizations. This is achieved through a 'whatever it takes' approach.

This article delves into the groundbreaking wraparound services model pioneered by Chesapeake Connections, highlighting its key components, successes, and the profound impact it has on the lives of its members. Discover how this program offers a beacon of hope for individuals seeking to live independently and with dignity.

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What the Data Sources Show

A national study compared surveys of state children’s mental health directors from 1998 and 2008 to estimate the extent of wraparound implementation and track how it was supported over time. The CDC describes its data channel as an overview of national- and state-level mental health and well-being trends among youth and adults. SAMHSA says it collects data through multiple sources and surveys, but the supplied material does not provide specific statistics on wraparound’s reach or impact.

Coordination Takes Planning

The ACF practice guide says wraparound originated in response to limitations in traditional services and has evolved to address needs across child welfare, mental health, education, and other areas. It describes implementation as requiring careful planning, coordination, and partnership with stakeholders. The Wraparound Implementation Guide says successful sponsors need to understand the approach, clarify what the initiative aims to accomplish, and know the methods used to pursue those goals.

A Collaborative Process

The UC Davis history page identifies California Wraparound milestones including policy, the Intensive Care Coordination Program (ICPM), a steering committee and working groups, FFPSA, and a Certification Recommendations Guiding Document. The Homeless Hub describes the wraparound process as collaborative and team-based, with teams planning services and supports around children and youth with complex needs and their families. Together, these sources point to both a developing set of California milestones and a planning approach centered on the needs of young people and families.

The 24/7 Wraparound Model: A Comprehensive Approach

Interconnected pathways symbolize wraparound mental health services, supporting an individual in a thriving community.

Chesapeake Connections' wraparound services are available 24 hours a day, 365 days a year, provided by a team of 47 dedicated professionals. The program serves approximately 166 individuals aged 20 to 70, offering a range of services designed to address their diverse needs.

The core of the program is intensive case management, delivered by three clinical teams. Each team consists of a coordinator, a team leader, five case managers, two team assistants, a licensed practical nurse, and a part-time prescriber. This structure ensures that each member receives personalized attention and support.

  • Intensive Case Management: Helping members develop and implement individualized treatment plans.
  • Life Skills Training: Providing support and training in essential skills to promote independence.
  • Housing Assistance: Locating suitable and appropriate living arrangements, including board-and-care homes and independent housing.
  • Money Management: Assisting members with budgeting and accessing public benefits.
  • Individual and Group Therapy: Addressing co-occurring disorders, anger management, stress, and relationship challenges.
  • General Medical Care: A health support team helps members manage chronic diseases like diabetes and cardiovascular disease.
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Limits of the Evidence

The Cochrane review notes that the healthcare and social support systems in the countries covered by its studies differed, making valid overall conclusions difficult. A separate systematic review cautions that hospital admission may not accurately measure relapse of serious mental illness. It explains that home treatment or crisis teams have been part of standard care for people in mental health crisis in the UK since 2000, which may affect that proxy measure.

Community Team Outcomes

A systematic review of community mental health team management in severe mental illness reported an association with fewer deaths by suicide or in suspicious circumstances, with an odds ratio of 0.32 and a 95% confidence interval of 0.09–1.12. It also reported less dissatisfaction with care (odds ratio 0.34, 95% CI 0.2–0.59). The review reported fewer drop-outs as well (odds ratio 0.61, 95% CI 0.45–0.83).

Recognizing the importance of addressing both mental and physical health, Chesapeake Connections integrates medical care into its wraparound model. The health support team, including a nurse coordinator, acupuncturist, nutritionist, and medical assistant, works to help members manage chronic conditions and improve their overall well-being.

Empowering Lives, One Connection at a Time

Chesapeake Connections' success is evident in the significant improvements in the lives of its members. The program has dramatically reduced psychiatric hospitalizations, increased independent living, and empowered individuals to pursue meaningful activities, such as employment and education.

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Building Community-Based Support

The National Center for Family Integrated Care describes wraparound as an evidence-informed, community-based approach that is personalized, collaborative, and rooted in real-life contexts, particularly for children and youth. A California Children’s Trust paper says current reforms and new benefits are intended to make the state’s mental health system trauma-informed and extend support beyond past medical models. Another paper from the Trust describes a three-tiered approach, drawing on recent innovations and policy changes to increase access to community-based services, including wraparound.

Studying Outcomes Across Settings

A 2024 study explores whether comprehensive wraparound support offered in schools improves educational outcomes among middle and high school foster youth. A 2019 longitudinal evaluation examines a statewide demonstration intended to reduce residential care use and increase outpatient mental health access for youth at risk of residential placement. These source descriptions identify the populations and intended outcomes, but do not provide study results.

Despite the challenges inherent in community mental health care, Chesapeake Connections remains committed to its core values: providing comprehensive, individualized support and empowering individuals to live fulfilling lives. The program continually evolves to meet the changing needs of its members, ensuring that they receive the care and support they deserve.

By embracing a 'whatever it takes' approach and fostering a culture of collaboration and shared responsibility, Chesapeake Connections exemplifies the transformative power of wraparound services. The program serves as a model for other communities seeking to provide effective, community-based care for individuals with serious mental illnesses, offering hope and a pathway to recovery.

Hospital days and housing retention against their comparators

  • 37–84% participants still housed at follow-upIn supported accommodation studies, 37–84% of participants remained housed at follow-up, which ranged from six months to five years.[1]

What the comparisons say about intensive support

The evidence base does not support treating these estimates as definitive: the main outcomes were not backed by high-quality evidence, and quality-of-life results varied across supported accommodation types.[2] [3]

Rehabilitation services may reduce long-term inpatient use, but the available conclusion does not establish that result for every contemporary service model.[4]

How the service model relates to other evidence

Chesapeake Connections describes flexible funding supporting a range of services, including counseling, medication monitoring, links to physical health care, housing, employment, substance-use treatment, and social activities.[5]

The intensive case management model in the evidence is characterized by ongoing mental health management alongside rehabilitation and social support, delivered by a team with a small client group.[2]

Housing-retention findings come from supported accommodation research, a distinct service focus from the hospital-use comparisons of intensive case management.[1] [2]

What remains unresolved about outcomes

  • Would contemporary rehabilitation services show reduced inpatient use when assessed against comparison groups?[4]

About this Article -

Written with AI assistance from published research, and reviewed by the Mystum team. See our About page for more information.

Everything You Need To Know

1

What are 24/7 wraparound services, and why are they important?

Chesapeake Connections offers 24/7 wraparound services, providing constant support to individuals with serious mental illnesses. This model is crucial because it ensures that members have access to help whenever they need it, which is vital for managing their conditions and preventing crises. The availability of services around the clock distinguishes Chesapeake Connections' approach, providing a safety net that reduces hospitalizations and promotes stability.

2

What are the main components of the wraparound services offered by Chesapeake Connections?

The core components of Chesapeake Connections' wraparound services include intensive case management, life skills training, housing assistance, money management, individual and group therapy, and general medical care. Intensive case management is at the heart, where individuals develop personalized treatment plans. Life skills training focuses on promoting independence. Housing assistance ensures stable living arrangements. Money management aids in financial stability. Therapy addresses mental health needs. General medical care supports overall health, recognizing the interconnectedness of physical and mental well-being. Each component addresses a specific area of need, creating a holistic approach to care.

3

Why is the approach taken by Chesapeake Connections considered innovative?

Chesapeake Connections' approach is considered innovative because it shifts away from traditional long-term psychiatric hospitalizations towards community-based care. Instead of institutionalizing individuals, Chesapeake Connections provides comprehensive support within the community, enabling members to live independently. This approach is innovative because it empowers individuals, reduces hospitalizations, and integrates various services to meet the diverse needs of each member. It emphasizes a proactive, 'whatever it takes' approach.

4

How is the team at Chesapeake Connections structured to support its members?

The team at Chesapeake Connections is structured to provide personalized attention and support to each member. Each of the three clinical teams comprises a coordinator, team leader, five case managers, two team assistants, a licensed practical nurse, and a part-time prescriber. This structure ensures that members receive tailored care, with each team member playing a specific role in supporting the individual's needs. The team works collaboratively, offering a variety of services to help members manage their mental and physical health effectively.

5

How does Chesapeake Connections measure the success of its program?

Chesapeake Connections measures success through the significant improvements in the lives of its members, including a dramatic reduction in psychiatric hospitalizations, increased independent living, and the ability to pursue meaningful activities like employment and education. By focusing on these outcomes, Chesapeake Connections demonstrates the effectiveness of its wraparound services in helping individuals with serious mental illnesses thrive in the community. These improvements highlight the program's positive impact on individuals' quality of life and their ability to achieve their goals.

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